Privacy Policy

Gentle Touch Home Assist LLC (“Gentle Touch”, “we”, “us”) is a non-medical in-home care agency based at 24014 W Renwick Rd. Ste. 105-1, Plainfield, IL 60544. This policy explains what we do with information collected through https://gentletouchhome.com.

We only collect information you choose to give us. That includes:

• Contact details — your name, phone number and email address, submitted through our forms or chat assistant.
• Care enquiry details — the town where care is needed, the type of care, your preferred schedule and timing, and any notes you choose to add.
• Assessment booking details — the address where a home visit would take place, and your preferred date and time.
• Basic technical information — your IP address, used only for rate limiting to prevent form spam.

This website is not designed to receive sensitive information, and we ask you not to submit it. Specifically, do not send us through this website or the chat assistant:

• Medical records, diagnoses or clinical documentation
• Social Security numbers or government identification numbers
• Bank account, card or other financial details
• Insurance policy numbers or claim documentation

If any of this is needed, we will collect it through a secure, appropriate channel — never a web form.

Caregiver employment applications are not collected or stored by this website. Applications are handled entirely by CareSmartz360, a third-party applicant system, and are subject to that provider’s own privacy practices. Our chat assistant may collect basic contact details from prospective caregivers so our recruiting team can follow up, but it never collects employment documentation, identification, background-check data or banking information.

We use the information you provide only to:

• Respond to your enquiry and answer your questions
• Arrange and confirm a free in-home assessment
• Prepare a care plan if you decide to proceed
• Follow up about a caregiver recruiting enquiry

We do not sell your information. We do not share it with third parties for their own marketing.

We share information only with service providers who help us operate, and only to the extent they need it — for example our website host, our customer relationship management system, and email or messaging providers used to reply to you. These providers are required to protect your information and use it only on our instructions.

We may also disclose information where we are legally required to do so.

This website loads no third-party analytics or advertising scripts unless the corresponding service has been configured by Gentle Touch. If analytics are enabled in future, this policy will be updated to describe what is collected and how to opt out.

We retain enquiry information for as long as needed to respond to you and to maintain business records, and no longer than required by applicable law and our own record-keeping obligations.

You can ask us to stop contacting you at any time, and you may request a copy of the information we hold about you or ask us to delete it. Contact us using the details below and we will respond as required by applicable law.

This website is intended for adults. We do not knowingly collect information from anyone under 18.

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.

Questions about this policy, or about the information we hold? Contact Gentle Touch Home Assist LLC:

• Phone: 815-600-4166
• Email: gthomeassist@gmail.com
• Address: 24014 W Renwick Rd. Ste. 105-1, Plainfield, IL 60544