Care From People Who Live Here Too
Gentle Touch Home Assist is a locally owned, non-medical home care agency based in Plainfield, Illinois — built on the belief that the person in your home should be someone you would trust with your own parent.
Why We Started
Almost every family arrives at home care the same way. Something changes — a fall, a diagnosis, a hospital stay, or simply the slow realization that the weekly visit is no longer enough — and suddenly there are decisions to make with very little time to make them.
Gentle Touch Home Assist exists for that moment. We are a locally owned agency serving Will and DuPage Counties, providing the everyday, non-medical support that lets an older adult stay in their own home safely and comfortably.
We are deliberately not a national franchise. Being local means the person answering the phone knows the caregivers, knows the communities, and can make a decision without escalating it to a corporate office in another state. It also means our reputation is built one family at a time, in towns where people talk to each other.
What we offer is not complicated: reliable caregivers, honest answers, and a plan built around one specific person rather than a package we happen to sell.
Our promise about scope
Gentle Touch Home Assist provides non-medical in-home care. We do not provide skilled nursing, medical treatment or medication administration.
How We Work
Dignity First
Every task is done in a way that protects privacy and independence. We support what someone can still do rather than taking over.
Honesty About Limits
We are a non-medical agency, and we say so plainly. If what you need falls outside our scope, we will tell you instead of taking the enquiry.
The Right Match
Skills matter, and so does temperament. We match caregivers on personality and communication style as carefully as on experience.
Genuinely Local
We live and work in the same communities we serve. When you call, you reach the people who arrange your care.
Licensed, Bonded and Insured
Letting someone into a parent’s home is a significant act of trust. These are the safeguards that sit behind it.
- Licensed to provide non-medical in-home care in Illinois
- Bonded, so families have recourse and protection
- Fully insured for your loved one, your home and our caregivers
- Background screening completed before any first assignment
- Orientation and training before a caregiver starts
- Ongoing supervision and regular check-ins once care begins
Our Simple Care Process
Five straightforward steps from your first phone call to ongoing support. There is no obligation at any point, including after the free assessment.
Step 1: Contact Us
Call us or send a short message. We will listen to your situation and answer your questions — no pressure, no script.
Step 2: FREE Assessment
We visit the home at no cost to understand daily routines, safety concerns and what support would genuinely help.
Step 3: Personalized Care Plan
We put together a written plan built around your loved one's needs, preferences, schedule and budget.
Step 4: Caregiver Match
We match a carefully screened caregiver whose skills and personality suit your loved one — and introduce them properly.
Step 5: Ongoing Support
We stay involved, check in regularly, and adjust the plan as needs change over time.
The person in your home should be someone you'd trust with your own parent
That is the whole standard. Everything below is how we hold ourselves to it.
Locally Owned
Based in Plainfield and run by people who live here. Decisions are made locally, not at a corporate office in another state.
Licensed
Licensed to provide non-medical in-home care in Illinois, and operated to those standards every day.
Bonded
Bonded for your protection, so families have recourse and peace of mind when someone is in the home.
Insured
Fully insured, which protects your loved one, your household and the caregiver on every visit.
Experienced Caregivers
Every caregiver completes screening and onboarding before entering a client's home, and we look for temperament as much as experience.
Flexible Care
From a few hours a week to 24-hour and live-in support. Plans scale up or down as needs change.
Around-the-Clock Care
Care itself runs 24 hours, including overnight and live-in. You can call the office during business hours, or message us any time.
Family Centered
We keep families informed and involved. You will always know how your loved one is doing.
Ready to Get Started?
Schedule your FREE in-home assessment today. No cost, no obligation — just an honest conversation about what would help.